- Captain assignment, scenario and tool controls, and improved playground testing. [Enterprise]
- Guided WhatsApp setup and clearer account health.
- WhatsApp campaigns and calls for BSUID-only contacts.
- Per-inbox call recording and transcription settings. [Enterprise]
- Additional conditions for delayed automations.
- Alerts-only mode for Slack.
Chatwoot Captain by Chatwoot
Pulse Score
52 / 100
Rank #35 of 157
GitHub stars
37.6K
about +42 a day
Website rank (Tranco)
#29,845
chatwoot.com
Latest release
4.18.0
18d ago · 1 in 30 days
Price
Free + $19/mo
checked Oct 5, 2026
Overview
Chatwoot is an open-source omnichannel support desk (live chat, email, WhatsApp and social inboxes) and Captain is its AI agent that answers from help-center content, PDFs and websites. The core is MIT-licensed with an enterprise directory under a separate license, and it can be self-hosted or used as a hosted plan.
The GitHub repository has 37.6K stars, 1,102 of them added in the last 30 days. The latest stable release is 4.18.0, published Sep 18, 2026; there were 1 stable releases in the past 30 days.
Recent developments
- 2026-09-28: retired Captain V1 so every account runs on the new Captain (scenarios, response guidelines, guardrails)
Chatwoot Captain usage and attention over time
Download the raw daily series: chatwoot-captain.csv
Install Chatwoot Captain
| Docker | docker pull chatwoot/chatwoot |
|---|
These commands use the packages tracked on this page. The vendor may recommend a different installer; see the official documentation.
Key facts
| Maker | Chatwoot |
|---|---|
| Type | Open-source help desk with AI agent |
| License | MIT |
| Channels | chat, email, WhatsApp, social |
| Works with | Standalone help desk with its own inbox; Captain runs inside Chatwoot |
| Main language | Ruby |
| Open issues and PRs | 1,548 |
| Docker Hub pulls | 10,729,756 |
Pricing
Hosted plans per agent per month: Hacker $0 (up to 2 agents, 500 conversations, no Captain AI), Startups $19, Business $39 and Enterprise $99, with 300, 500 and 800 Captain AI credits a month; extra credits cost $20 per 1,000. The open-source edition can be self-hosted for free and hosted plans have a 15-day trial.
Source: official pricing page, checked Oct 5, 2026. Prices change often; confirm before you buy.
Pulse Score breakdown
Adoption55
Community66
Attention—
Momentum52
Each component is scored 0 to 100 from public signals; a dash means no data for it. Methodology.
What changed: recent Chatwoot Captain releases
6 stable releases in the last 90 days · Full changelog
- Restored Instagram login and fixed duplicate Facebook messages.
- Improved WhatsApp account health and business profile visibility.
- Improved Captain analytics, reasoning, and conversation context.
- Reduced SDK size and improved widget contact refreshes.
- Improved sign-in performance for multi-account users.
- Fixed automation filters containing commas.
- Manage Cloud API and Twilio WhatsApp templates in Chatwoot and via API.
- Track WhatsApp campaign delivery and recipient outcomes. [Enterprise]
- Control Captain audiences, schedules, inactivity handling, outcomes, and knowledge usage. [Enterprise]
- Upgraded to Rails 7.2.3.1.
- Import contacts, tickets, replies, and private notes from Freshdesk.
- View Click-to-WhatsApp referrals and Flow responses in conversations.
- Captain FAQ suggestion review API and interface.
- WhatsApp health monitoring, BSUID messaging, and clearer outbound call errors.
- Intercom import retry and reliability improvements.
- Super Admin account suspension metadata.
- Conversation label search in the right-click menu.
- Email template, agent invitation limit, and connected agent bot owner fixes.
- Voice call dashboard and WhatsApp calling fixes.
- Captain generation path, overview, and multimodal session fixes.
- WhatsApp coexistence, BSUID, phone lookup, and reply-window fixes.
- Security/API fixes for rate limits, agent quotas, hook deletion, and token access.
- Message rendering, widget transcript, and sender preview fixes.
- Dashboard stability fixes for channel lists, calls, and assignment dropdowns.
- Help Center improvements including staged edits for published articles, admin search, article reordering, and popular content by locale
- Captain assistant overview and drill-down analytics (Enterprise)
- Conversation and message drilldowns for reports
- Support WhatsApp Calls for non-embedded signup inboxes
- Intercom import workflow for contacts and conversations
- Assignment policies can now exclude stale conversations from automatic assignment
Chatwoot Captain alternatives
| # | Agent | Pulse | Downloads 7d | 7d | 30d | VS Code installs | Stars | Latest release | Price | Last 90 days | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 22 |
RasaRasa |
57 | 75K | up 26.4% | 0.0% | — | 21.3K+2/day | 3.6.2121mo ago | Free | ||
| 55 |
BotpressBotpress |
44 | 25.6K | down 15.0% | — | — | 14.9K+2/day | 12.30.93y ago | Free + $150/mo | ||
| 59 |
ForethoughtForethought (a Zendesk company) |
42 | — | — | — | — | — | — | Custom | — | |
| 60 |
DecagonDecagon |
42 | — | — | — | — | — | — | Custom | ||
| 68 |
ChatbaseChatbase |
40 | 233 | down 22.1% | — | — | — | — | Free + $40/mo | ||
| 72 |
CustomGPT.aiCustomGPT.ai |
39 | 1,571 | up 115.8% | up 66.1% | — | — | — | $99/mo | ||
| No agents match that filter. | |||||||||||
Head to head: Chatwoot Captain vs Rasa · Chatwoot Captain vs Botpress · Chatwoot Captain vs Forethought · Chatwoot Captain vs Decagon
Guides that cover Chatwoot Captain
Chatwoot Captain FAQ
How much does Chatwoot Captain cost?
Hosted plans per agent per month: Hacker $0 (up to 2 agents, 500 conversations, no Captain AI), Startups $19, Business $39 and Enterprise $99, with 300, 500 and 800 Captain AI credits a month; extra credits cost $20 per 1,000. The open-source edition can be self-hosted for free and hosted plans have a 15-day trial.
Is Chatwoot Captain open source?
Yes. Chatwoot Captain is open source, released under the MIT license.
How popular is Chatwoot Captain?
The GitHub repository has 37.6K stars, 1,102 of them added in the last 30 days. The latest stable release is 4.18.0, published Sep 18, 2026; there were 1 stable releases in the past 30 days.
What is the latest version of Chatwoot Captain?
The latest stable release we track is 4.18.0, published on Sep 18, 2026.
What are the alternatives to Chatwoot Captain?
The closest alternatives in the same category by Pulse Score are Rasa, Botpress, Forethought, Decagon.
Where these numbers come from
GitHub: chatwoot/chatwoot. Site rank: chatwoot.com on the Tranco list. See data sources for how each one is collected.
Product facts and pricing were checked against: chatwoot.com, status.chatwoot.com, github.com, hub.docker.com, registry.npmjs.org.