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Agents tracked: 258 Downloads (7d): 219M up 6.1% GitHub stars: 5.5M VS Code installs: 148M Releases (7d): 293 Agent status: 2 with issues Updated Oct 7, 2026
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Chatwoot Captain changelog: what's new each month

Every stable Chatwoot Captain release summarised by month: the highlights, new features, improvements, fixes and anything you need to act on. 3 months covered; the current month updates daily.

September 2026

1 release: 4.18.0

September brought enterprise controls for Captain assignments and automations, expanded WhatsApp capabilities including campaigns and calls, and improvements to conversation management and integrations.

Highlights

  • Captain assignment, scenario, and tool controls now available for enterprise users.
  • WhatsApp campaigns and calls can now target BSUID-only contacts.
  • Per-inbox call recording and transcription settings for enterprise deployments.
  • Guided WhatsApp setup process and improved account health visibility.
  • New conversation history navigation and sorting in filtered views.

New

  • WhatsApp campaigns feature.
  • WhatsApp calls for BSUID-only contacts.
  • Per-inbox call recording and transcription configuration.
  • Additional conditions for delayed automations.
  • Alerts-only mode for Slack integration.
  • Guided WhatsApp setup process.
  • Conversation history sorting in filtered views.
  • Improved Help Center media upload and preview functionality.

Improved

  • Account health visibility and reporting.
  • Playground testing capabilities for Captain.
  • Conversation history navigation.
  • Help Center media handling.

August 2026

2 releases: 4.17.0 → 4.17.1

August brought expanded WhatsApp management capabilities, Freshdesk import support, and improvements to Captain's analytics and performance. Enterprise users gained new campaign tracking and call transcription features.

Highlights

  • Manage Twilio WhatsApp templates directly in Chatwoot and via API.
  • Import contacts, tickets, replies, and private notes from Freshdesk.
  • Track WhatsApp campaign delivery and recipient outcomes for enterprise users.
  • Run macros from the reply editor and command bar for faster workflows.
  • Transcribe Twilio call recordings with Captain for enterprise users.

New

  • WhatsApp campaign delivery and recipient outcome tracking (Enterprise).
  • Control Captain audiences, schedules, inactivity handling, and outcomes (Enterprise).
  • View Click-to-WhatsApp referrals and Flow responses in conversations.
  • Freshdesk import for contacts, tickets, replies, and private notes.
  • Macro execution from reply editor and command bar.
  • Twilio call recording transcription with Captain (Enterprise).

Improved

  • WhatsApp account health and business profile visibility.
  • Captain analytics, reasoning, and conversation context.
  • Sign-in performance for multi-account users.
  • SDK size reduced.
  • Widget contact refreshes.
  • Automation filters now handle commas correctly.

Fixed

  • Instagram login restoration.
  • Duplicate Facebook messages.
  • Automation filters containing commas.
  • Call records preservation when merging contacts.

July 2026

3 releases: 4.16.0 → 4.16.2

July brought significant enhancements to Help Center and reporting capabilities, along with expanded communication features including WhatsApp Calls support and Intercom import workflows. The month focused on analytics improvements, stability fixes, and security hardening across the platform.

Highlights

  • Help Center now supports staged edits for published articles, admin search, article reordering, and popular content filtering by locale.
  • Captain assistant gains overview and drill-down analytics for deeper insights into agent performance (Enterprise).
  • WhatsApp Calls are now supported for non-embedded signup inboxes.
  • Intercom import workflow enables migration of contacts and conversations.
  • Assignment policies can now automatically exclude stale conversations from being reassigned.

New

  • Captain FAQ suggestion review API and interface.
  • Conversation and message drill-downs for detailed report analysis.
  • Conversation label search accessible through the right-click menu.
  • WhatsApp health monitoring and clearer outbound call error messages.
  • Super Admin account suspension metadata tracking.
  • Uzbek language support.

Improved

  • Help Center article management with reordering and locale-specific popular content.
  • Intercom import reliability with retry mechanisms.
  • WhatsApp coexistence and BSUID messaging handling.
  • Dashboard stability for channel lists, calls, and assignment dropdowns.
  • Report calculations, particularly reopen-rate performance.
  • Voice call dashboard and WhatsApp calling functionality.
  • Email template and agent invitation handling.
  • Calls page, tooltips, and onboarding test experience.

Fixed

  • Widget identity verification, agent bot access tokens, and dashboard app security issues.
  • Captain generation path, overview, and multimodal session functionality.
  • Message rendering, widget transcript, and sender preview display.
  • Phone lookup and WhatsApp reply-window handling.
  • Widget transcript and email limit enforcement.
  • Connected agent bot owner assignment.

Summaries are written automatically from the official release notes (full changelog ↗); check the original notes before relying on a detail. Chatwoot Captain: pricing, features and alternatives · All changelogs