Lyro by Tidio
Overview
AI customer service agent from Tidio that now has its own site and pay-as-you-go credit pricing, and can be placed on Tidio chat or invited into other help desks such as Zendesk, Freshdesk, Salesforce and HubSpot. It lets customers choose among Claude, GPT and Gemini models.
It was mentioned in 4 Hacker News posts and comments over the last 30 days.
Lyro usage and attention over time
Download the raw daily series: tidio-lyro.csv
Key facts
| Maker | Tidio |
|---|---|
| Type | Customer service AI agent |
| License | Proprietary |
| Channels | chat, email, voice |
| Works with | Tidio chat and help desk; also offered for Zendesk, Freshdesk, Salesforce and HubSpot help desks |
| Models | Selectable per agent: Claude Haiku 4.5, Sonnet 4.6 and Opus 4.7, GPT-5 and GPT-5 mini, Gemini Flash and Gemini 2.5 Pro |
| WordPress plugin | 70,000+ active installs |
Pricing
Pay as you go from a prepaid wallet where $1 buys 1,000 credits and each model burns credits at its own rate; the site says conversations start from about $0.20 each and lists no seat or platform fee. Enterprise is quote-based with bring-your-own model keys.
Vendor claim: Vendor says Lyro resolves 67% of conversations instantly (tidio.com homepage).
Source: official pricing page, checked Oct 5, 2026. Prices change often; confirm before you buy.
Pulse Score breakdown
Each component is scored 0 to 100 from public signals; a dash means no data for it. Methodology.
Reliability
From the vendor's public status page · now: All Systems Operational
0 incidents reported in the last 30 days.
| Jul 1, 2026 | Issues with ticketing (emails) · major |
|---|---|
| Jun 12, 2026 | Outage of Meta business products · major |
| Jun 4, 2026 | Connectivity issues with Meta integrations · none |
| Apr 17, 2026 | Connectivity issues for some users · minor |
| Apr 9, 2026 | Degraded performance for some users · minor |
| Jan 15, 2026 | Connectivity issues for some users · major |
Lyro alternatives
| # | Agent | Pulse | Downloads 7d | 7d | 30d | VS Code installs | Stars | Latest release | Price | Last 90 days | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 22 |
RasaRasa |
57 | 75K | up 26.4% | 0.0% | — | 21.3K+2/day | 3.6.2121mo ago | Free | ||
| 35 |
Chatwoot CaptainChatwoot |
52 | — | — | — | — | 37.6K+42/day | 4.18.018d ago | Free + $19/mo | ||
| 54 |
BotpressBotpress |
44 | 25.6K | down 15.0% | — | — | 14.9K+2/day | 12.30.93y ago | Free + $150/mo | ||
| 59 |
ForethoughtForethought (a Zendesk company) |
42 | — | — | — | — | — | — | Custom | — | |
| 60 |
DecagonDecagon |
42 | — | — | — | — | — | — | Custom | ||
| 68 |
ChatbaseChatbase |
40 | 233 | down 22.1% | — | — | — | — | Free + $40/mo | ||
| No agents match that filter. | |||||||||||
Guides that cover Lyro
Lyro FAQ
How much does Lyro cost?
Pay as you go from a prepaid wallet where $1 buys 1,000 credits and each model burns credits at its own rate; the site says conversations start from about $0.20 each and lists no seat or platform fee. Enterprise is quote-based with bring-your-own model keys.
Is Lyro open source?
No. Lyro is a proprietary product from Tidio.
How popular is Lyro?
It was mentioned in 4 Hacker News posts and comments over the last 30 days.
What are the alternatives to Lyro?
The closest alternatives in the same category by Pulse Score are Rasa, Chatwoot Captain, Botpress, Forethought.
Where these numbers come from
Site rank: getlyro.ai on the Tranco list. See data sources for how each one is collected.
Product facts and pricing were checked against: getlyro.ai, tidio.com, updates.tidio.com, status.tidio.com, help.tidio.com, api.wordpress.org, apps.shopify.com.