Decagon by Decagon
Overview
Platform for deploying AI agents that resolve customer support conversations over chat, email and voice, with workflows written as natural-language Agent Operating Procedures. It also provides testing, QA and analytics tooling for those agents.
Recent developments
- 2026-01: raised a $250M Series D led by Coatue and Index Ventures at a reported $4.5B valuation
Decagon usage and attention over time
Download the raw daily series: decagon.csv
Key facts
| Maker | Decagon |
|---|---|
| Type | Enterprise customer service AI agent platform |
| First released | June 2024 |
| License | Proprietary |
| Channels | chat, email, voice |
| Works with | Standalone platform with tool connectors to customer systems; help desk integrations are not enumerated on its homepage |
Pricing
No public pricing page or price list (decagon.ai/pricing returns 404); pricing requires contacting sales.
Vendor claim: Vendor says customer case studies show 70% chat and voice resolution at Chime and an 80% deflection rate at Duolingo (decagon.ai homepage); no platform-wide average is published.
, checked Oct 5, 2026. Prices change often; confirm before you buy.
Pulse Score breakdown
Each component is scored 0 to 100 from public signals; a dash means no data for it. Methodology.
Decagon alternatives
| # | Agent | Pulse | Downloads 7d | 7d | 30d | VS Code installs | Stars | Latest release | Price | Last 90 days | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 22 |
RasaRasa |
57 | 75K | up 26.4% | 0.0% | — | 21.3K+2/day | 3.6.2121mo ago | Free | ||
| 35 |
Chatwoot CaptainChatwoot |
52 | — | — | — | — | 37.6K+42/day | 4.18.018d ago | Free + $19/mo | ||
| 55 |
BotpressBotpress |
44 | 25.6K | down 15.0% | — | — | 14.9K+2/day | 12.30.93y ago | Free + $150/mo | ||
| 59 |
ForethoughtForethought (a Zendesk company) |
42 | — | — | — | — | — | — | Custom | — | |
| 68 |
ChatbaseChatbase |
40 | 233 | down 22.1% | — | — | — | — | Free + $40/mo | ||
| 72 |
CustomGPT.aiCustomGPT.ai |
39 | 1,571 | up 115.8% | up 66.1% | — | — | — | $99/mo | ||
| No agents match that filter. | |||||||||||
Head to head: Decagon vs Fin · Decagon vs Rasa · Decagon vs Chatwoot Captain · Decagon vs Botpress · Decagon vs Forethought
Decagon FAQ
How much does Decagon cost?
No public pricing page or price list (decagon.ai/pricing returns 404); pricing requires contacting sales.
Is Decagon open source?
No. Decagon is a proprietary product from Decagon.
What are the alternatives to Decagon?
The closest alternatives in the same category by Pulse Score are Rasa, Chatwoot Captain, Botpress, Forethought.
Where these numbers come from
Wikipedia: Decagon (company). Site rank: decagon.ai on the Tranco list. See data sources for how each one is collected.
Product facts and pricing were checked against: decagon.ai, status.decagon.ai, docs.decagon.ai, g2.com, en.wikipedia.org, bloomberg.com.