Chatwoot Captain vs Forethought
Chatwoot Captain (Chatwoot) and Forethought (Forethought (a Zendesk company)) side by side on public data, as of Oct 6, 2026.
Chatwoot Captain shipped 6 stable releases in the past 90 days.
Side-by-side numbers
| Metric | Chatwoot Captain | Forethought |
|---|---|---|
| Pulse Score | 52 | 42 |
| Overall rank | #35 | #59 |
| Downloads, last 7 days | — | — |
| Downloads, 7-day change | — | — |
| Downloads, 30-day change | — | — |
| VS Code installs | — | — |
| Marketplace rating | — | — |
| GitHub stars | 37.6K | — |
| Homebrew installs, 30 days | — | — |
| Hacker News mentions, 30 days | 0 | 0 |
| Latest stable release | 4.18.0 · 18d ago | — |
| Stable releases, 90 days | 6 | |
| Terminal-Bench (best run) | — | — |
| Price | Free + $19/mo | Custom |
| License | MIT | Proprietary |
| First released | — | — |
| Interfaces | — | — |
| Models |
Chatwoot Captain
Chatwoot is an open-source omnichannel support desk (live chat, email, WhatsApp and social inboxes) and Captain is its AI agent that answers from help-center content, PDFs and websites. The core is MIT-licensed with an enterprise directory under a separate license, and it can be self-hosted or used as a hosted plan.
Pricing: Hosted plans per agent per month: Hacker $0 (up to 2 agents, 500 conversations, no Captain AI), Startups $19, Business $39 and Enterprise $99, with 300, 500 and 800 Captain AI credits a month; extra credits cost $20 per 1,000. The open-source edition can be self-hosted for free and hosted plans have a 15-day trial.
Latest release 4.18.0:
- Captain assignment, scenario and tool controls, and improved playground testing. [Enterprise]
- Guided WhatsApp setup and clearer account health.
- WhatsApp campaigns and calls for BSUID-only contacts.
- Per-inbox call recording and transcription settings. [Enterprise]
Forethought
AI agent platform for support teams with a Solve agent that resolves tickets over chat, email, voice, API and Slack, plus Triage, Discover, QA and Assist products. Zendesk markets it as Forethought AI agents by Zendesk and it can run on other service platforms.
Pricing: No public prices: the pricing page describes a blend of platform access fees and outcome-based charges and refers buyers to sales for a quote. It offers a Proof of Value instead of a free trial.