Fin vs Decagon
Fin (Fin (formerly Intercom)) and Decagon (Decagon) side by side on public data, as of Oct 6, 2026.
Side-by-side numbers
| Metric | Fin | Decagon |
|---|---|---|
| Pulse Score | 35 | 42 |
| Overall rank | #81 | #60 |
| Downloads, last 7 days | — | — |
| Downloads, 7-day change | — | — |
| Downloads, 30-day change | — | — |
| VS Code installs | — | — |
| Marketplace rating | — | — |
| GitHub stars | — | — |
| Homebrew installs, 30 days | — | — |
| Hacker News mentions, 30 days | 0 | 0 |
| Latest stable release | — | — |
| Stable releases, 90 days | ||
| Terminal-Bench (best run) | — | — |
| Price | $0.99/outcome | Custom |
| License | Proprietary | Proprietary |
| First released | March 2023 | June 2024 |
| Interfaces | — | — |
| Models | Proprietary Fin Apex 1.0 and Apex Flash models (Apex Flash used for voice) |
Trends
Fin
AI customer agent that answers and resolves support conversations over chat, email, voice and messaging channels, either natively inside the Intercom helpdesk or on top of other help desks such as Salesforce, HubSpot and Freshdesk. It runs on the vendor's own Apex model suite.
Pricing: $0.99 per outcome (resolutions, procedure handoffs, disqualifications and self-serve routings; qualifications are $9.99). On the Intercom helpdesk add $29 per helpdesk seat per month (Lite seats free); on another help desk there is a 50-outcomes-per-month minimum. 14-day free trial without a card.
Decagon
Platform for deploying AI agents that resolve customer support conversations over chat, email and voice, with workflows written as natural-language Agent Operating Procedures. It also provides testing, QA and analytics tooling for those agents.
Pricing: No public pricing page or price list (decagon.ai/pricing returns 404); pricing requires contacting sales.