Zendesk AI agents by Zendesk
Overview
AI agents built into the Zendesk service suite that handle customer requests over messaging, email and voice and are billed per automated resolution. Zendesk also sells Forethought's AI agents, acquired in March 2026, which can run on other service platforms.
Recent developments
- 2026-03-26: completed the acquisition of Forethought (announced 2026-03-11) to offer self-improving AI agents on any platform
- 2026-09-14: introduced Specialized AI Agents (Industry Agents and Custom Agents)
Key facts
| Maker | Zendesk |
|---|---|
| Type | Customer service AI agent |
| First released | April 2024 |
| License | Proprietary |
| Channels | chat, email, voice, social |
| Works with | Built into Zendesk Support and Suite; Forethought AI agents by Zendesk can also run on other service platforms |
| Models | Generative AI plus Zendesk proprietary intent models; specific LLM vendors are not named on the product page |
Pricing
AI agents are included in every Support and Suite plan: Support Team $19, Suite Team $55 and Suite Professional $115 per agent per month billed annually ($25, $69 and $149 billed monthly). Plans include 5 automated resolutions per agent per month (10 on Suite Professional); extra resolutions cost $1.50 committed or $2.00 pay-as-you-go. 14-day trial.
Vendor claim: Vendor says its AI agents can resolve up to 80% of customer interactions (zendesk.com AI agents page).
Source: official pricing page, checked Oct 5, 2026. Prices change often; confirm before you buy.
Pulse Score breakdown
Each component is scored 0 to 100 from public signals; a dash means no data for it. Methodology.
Zendesk AI agents alternatives
| # | Agent | Pulse | Downloads 7d | 7d | 30d | VS Code installs | Stars | Latest release | Price | Last 90 days | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 22 |
RasaRasa |
57 | 75K | up 26.4% | 0.0% | — | 21.3K+2/day | 3.6.2121mo ago | Free | ||
| 35 |
Chatwoot CaptainChatwoot |
52 | — | — | — | — | 37.6K+42/day | 4.18.018d ago | Free + $19/mo | ||
| 55 |
BotpressBotpress |
44 | 25.6K | down 15.0% | — | — | 14.9K+2/day | 12.30.93y ago | Free + $150/mo | ||
| 59 |
ForethoughtForethought (a Zendesk company) |
42 | — | — | — | — | — | — | Custom | — | |
| 60 |
DecagonDecagon |
42 | — | — | — | — | — | — | Custom | ||
| 68 |
ChatbaseChatbase |
40 | 233 | down 22.1% | — | — | — | — | Free + $40/mo | ||
| No agents match that filter. | |||||||||||
Head to head: Zendesk AI agents vs Fin
Guides that cover Zendesk AI agents
Zendesk AI agents FAQ
How much does Zendesk AI agents cost?
AI agents are included in every Support and Suite plan: Support Team $19, Suite Team $55 and Suite Professional $115 per agent per month billed annually ($25, $69 and $149 billed monthly). Plans include 5 automated resolutions per agent per month (10 on Suite Professional); extra resolutions cost $1.50 committed or $2.00 pay-as-you-go. 14-day trial.
Is Zendesk AI agents open source?
No. Zendesk AI agents is a proprietary product from Zendesk.
What are the alternatives to Zendesk AI agents?
The closest alternatives in the same category by Pulse Score are Rasa, Chatwoot Captain, Botpress, Forethought.
Where these numbers come from
See data sources for how each one is collected.
Product facts and pricing were checked against: zendesk.com, developer.zendesk.com, support.zendesk.com, status.zendesk.com, apps.shopify.com, en.wikipedia.org.