Gorgias AI Agent by Gorgias
Overview
AI agent inside the Gorgias ecommerce help desk that answers customer tickets and chats using Shopify store data and can take order actions on email, chat, SMS and social channels. It is added to a helpdesk plan and billed per automated interaction.
Gorgias AI Agent usage and attention over time
Download the raw daily series: gorgias-ai-agent.csv
Key facts
| Maker | Gorgias |
|---|---|
| Type | Ecommerce customer service AI agent |
| License | Proprietary |
| Channels | chat, email, SMS, social |
| Works with | Built into the Gorgias help desk; trained on Shopify store data and also connects to WooCommerce, BigCommerce and Magento |
Pricing
Starter is $40 per month on monthly billing ($10 helpdesk plus $30 AI Agent, 50 tickets and 30 automated interactions); Basic is $90 ($77 billed annually), Pro $550 ($471) and Advanced $1,430 ($1,227) per month. Automated interactions are priced at $1.00 on Starter, $0.90 on Basic and Pro and $0.85 on Advanced.
Vendor claim: Vendor says its AI Agent auto-resolves 60% of tickets (gorgias.com AI Agent page).
Source: official pricing page, checked Oct 5, 2026. Prices change often; confirm before you buy.
Pulse Score breakdown
Each component is scored 0 to 100 from public signals; a dash means no data for it. Methodology.
Reliability
From the vendor's public status page · now: Partially Degraded Service
6 incidents reported in the last 30 days, 3 of them major or critical, 7.6 hours in total from report to resolution.
| Oct 5, 2026 | Elevated latency in Helpdesk and Ticket Views · none |
|---|---|
| Sep 30, 2026 | Increased latency in the ai agent · major |
| Sep 16, 2026 | Customer sidebar search not working · major |
| Sep 15, 2026 | Issues with closing tickets · major |
| Sep 14, 2026 | Notifications not playing sound in the browser · none |
| Sep 8, 2026 | Help Center creation not working for new Gorgias accounts · minor |
Gorgias AI Agent alternatives
| # | Agent | Pulse | Downloads 7d | 7d | 30d | VS Code installs | Stars | Latest release | Price | Last 90 days | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 22 |
RasaRasa |
57 | 75K | up 26.4% | 0.0% | — | 21.3K+2/day | 3.6.2121mo ago | Free | ||
| 35 |
Chatwoot CaptainChatwoot |
52 | — | — | — | — | 37.6K+42/day | 4.18.018d ago | Free + $19/mo | ||
| 55 |
BotpressBotpress |
44 | 25.6K | down 15.0% | — | — | 14.9K+2/day | 12.30.93y ago | Free + $150/mo | ||
| 59 |
ForethoughtForethought (a Zendesk company) |
42 | — | — | — | — | — | — | Custom | — | |
| 60 |
DecagonDecagon |
42 | — | — | — | — | — | — | Custom | ||
| 68 |
ChatbaseChatbase |
40 | 233 | down 22.1% | — | — | — | — | Free + $40/mo | ||
| No agents match that filter. | |||||||||||
Gorgias AI Agent FAQ
How much does Gorgias AI Agent cost?
Starter is $40 per month on monthly billing ($10 helpdesk plus $30 AI Agent, 50 tickets and 30 automated interactions); Basic is $90 ($77 billed annually), Pro $550 ($471) and Advanced $1,430 ($1,227) per month. Automated interactions are priced at $1.00 on Starter, $0.90 on Basic and Pro and $0.85 on Advanced.
Is Gorgias AI Agent open source?
No. Gorgias AI Agent is a proprietary product from Gorgias.
What are the alternatives to Gorgias AI Agent?
The closest alternatives in the same category by Pulse Score are Rasa, Chatwoot Captain, Botpress, Forethought.
Where these numbers come from
Site rank: gorgias.com on the Tranco list. See data sources for how each one is collected.
Product facts and pricing were checked against: gorgias.com, docs.gorgias.com, updates.gorgias.com, status.gorgias.com, developers.gorgias.com.