Forethought by Forethought (a Zendesk company)
Overview
AI agent platform for support teams with a Solve agent that resolves tickets over chat, email, voice, API and Slack, plus Triage, Discover, QA and Assist products. Zendesk markets it as Forethought AI agents by Zendesk and it can run on other service platforms.
Status: Zendesk completed its acquisition of Forethought on 2026-03-26 and now markets the products as Forethought AI agents by Zendesk.
Recent developments
- 2026-03-26: acquired by Zendesk (announced 2026-03-11); products now sold as Forethought AI agents by Zendesk
Forethought usage and attention over time
Download the raw daily series: forethought.csv
Key facts
| Maker | Forethought (a Zendesk company) |
|---|---|
| Type | Customer service AI agent |
| License | Proprietary |
| Channels | chat, email, voice, Slack/Discord, API |
| Works with | Zendesk (parent company) and other service platforms via its headless API |
Pricing
No public prices: the pricing page describes a blend of platform access fees and outcome-based charges and refers buyers to sales for a quote. It offers a Proof of Value instead of a free trial.
Vendor claim: Vendor says it delivers a 55% average reduction in first response time and up to a 98% resolution rate (forethought.ai homepage).
Source: official pricing page, checked Oct 5, 2026. Prices change often; confirm before you buy.
Pulse Score breakdown
Each component is scored 0 to 100 from public signals; a dash means no data for it. Methodology.
Reliability
From the vendor's public status page · now: All Systems Operational
0 incidents reported in the last 30 days.
| Jul 9, 2026 | Elevated errors loading Solve Widget · critical |
|---|---|
| Apr 2, 2026 | Solve Voice Call Quality Degradation · minor |
| Mar 23, 2026 | Solve Voice Call Quality Degradation · minor |
| Feb 3, 2026 | Dashboard Outage · minor |
| Feb 3, 2026 | Invalid Solve Conversations in Dashboard Insights · critical |
| Jan 9, 2026 | Third-Party Outage: Intercom Connectivity Issues · minor |
Forethought alternatives
| # | Agent | Pulse | Downloads 7d | 7d | 30d | VS Code installs | Stars | Latest release | Price | Last 90 days | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 22 |
RasaRasa |
57 | 75K | up 26.4% | 0.0% | — | 21.3K+2/day | 3.6.2121mo ago | Free | ||
| 35 |
Chatwoot CaptainChatwoot |
52 | — | — | — | — | 37.6K+42/day | 4.18.018d ago | Free + $19/mo | ||
| 55 |
BotpressBotpress |
44 | 25.6K | down 15.0% | — | — | 14.9K+2/day | 12.30.93y ago | Free + $150/mo | ||
| 60 |
DecagonDecagon |
42 | — | — | — | — | — | — | Custom | ||
| 68 |
ChatbaseChatbase |
40 | 233 | down 22.1% | — | — | — | — | Free + $40/mo | ||
| 72 |
CustomGPT.aiCustomGPT.ai |
39 | 1,571 | up 115.8% | up 66.1% | — | — | — | $99/mo | ||
| No agents match that filter. | |||||||||||
Head to head: Forethought vs Rasa · Forethought vs Chatwoot Captain · Forethought vs Botpress · Forethought vs Decagon
Forethought FAQ
How much does Forethought cost?
No public prices: the pricing page describes a blend of platform access fees and outcome-based charges and refers buyers to sales for a quote. It offers a Proof of Value instead of a free trial.
Is Forethought open source?
No. Forethought is a proprietary product from Forethought (a Zendesk company).
What are the alternatives to Forethought?
The closest alternatives in the same category by Pulse Score are Rasa, Chatwoot Captain, Botpress, Decagon.
Where these numbers come from
Site rank: forethought.ai on the Tranco list. See data sources for how each one is collected.
Product facts and pricing were checked against: forethought.ai, status.forethought.ai, zendesk.com.