Lyro alternatives
Lyro by Tidio costs Usage-based and is proprietary. If you need something cheaper, open source, self-hosted or simply different, here are 10 alternatives that do the same job, ranked by how widely they are used, with the differences that matter.
10 Lyro alternatives, by popularity
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Framework and platform for building voice and chat assistants that can be self-hosted: the open-source Rasa framework (Apache-2.0) and the open-core Rasa Pro / Rasa Platform. A free Developer Edition license covers one bot with capped monthly conversations.
- Free to start; Lyro has no free tier
- Open source (Apache-2.0)
- More widely used (Gid Score 58 vs 36)
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Chatwoot is an open-source omnichannel support desk (live chat, email, WhatsApp and social inboxes) and Captain is its AI agent that answers from help-center content, PDFs and websites. The core is MIT-licensed with an enterprise directory under a separate license, and it can be self-hosted or used as a hosted plan.
- Free to start; Lyro has no free tier
- Open source (MIT)
- More widely used (Gid Score 52 vs 36)
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Platform for building and deploying LLM-based support agents with a hosted studio, a conversation-metered pricing model and a public MIT-licensed monorepo of SDKs and integrations. It integrates with help desks such as Intercom, Zendesk, HubSpot and Salesforce.
- Free to start; Lyro has no free tier
- Open source (MIT)
- More widely used (Gid Score 44 vs 36)
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Platform for deploying AI agents that resolve customer support conversations over chat, email and voice, with workflows written as natural-language Agent Operating Procedures. It also provides testing, QA and analytics tooling for those agents.
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AI agent platform for support teams with a Solve agent that resolves tickets over chat, email, voice, API and Slack, plus Triage, Discover, QA and Assist products. Zendesk markets it as Forethought AI agents by Zendesk and it can run on other service platforms.
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Platform for building AI support and sales agents trained on a company's own content and published to a website widget, WhatsApp, email, Slack and other channels. Plans are metered in monthly message credits, with model choice across several providers.
- Free to start; Lyro has no free tier
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Platform for building retrieval-based AI agents from a company's own documents and website content, available as a chat widget and through a RAG API with official SDKs. It targets support and research questions and offers custom enterprise builds.
- Growing fast: usage up 66% in 30 days
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AI customer agent that answers and resolves support conversations over chat, email, voice and messaging channels, either natively inside the Intercom helpdesk or on top of other help desks such as Salesforce, HubSpot and Freshdesk. It runs on the vendor's own Apex model suite.
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Visual chatbot and chat-form builder that can be embedded on websites or run on WhatsApp and self-hosted. The code is source-available under the Functional Source License (FSL-1.1-ALv2) rather than an OSI-approved open-source license.
- Free to start; Lyro has no free tier
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Enterprise customer experience AI platform whose agents handle conversations over chat, email and voice for large consumer brands. Accenture Ventures invested in 2026 and the two companies announced a strategic partnership.
Lyro vs alternatives at a glance
| Agent | Price | Free to start | Open source | MCP | Local models | Gid Score |
|---|---|---|---|---|---|---|
| Lyro | Usage-based | ✕ | ✕ | ? | ? | 36 |
| Rasa | Free | ✓ | ✓ | ? | ? | 58 |
| Chatwoot Captain | Free + $19/mo | ✓ | ✓ | ? | ? | 52 |
| Botpress | Free + $150/mo | ✓ | ✓ | ? | ? | 44 |
| Decagon | Custom | ✕ | ✕ | ? | ? | 43 |
| Forethought | Custom | ✕ | ✕ | ? | ? | 42 |
| Chatbase | Free + $40/mo | ✓ | ✕ | ? | ? | 40 |
| CustomGPT.ai | $99/mo | ✕ | ✕ | ? | ? | 39 |
| Fin | $0.99/outcome | ✕ | ✕ | ? | ? | 36 |
| Typebot | Free + $39/mo | ✓ | ✕ | ? | ? | 36 |
| Netomi | Custom | ✕ | ✕ | ? | ? | 35 |
Prices from the vendors' pricing pages; features from official docs (“?” means not documented). Full feature comparison · All prices
How teams use these tools
How Substack automated Tier 1 reader and publisher support with Decagon
Substack used Decagon's AI agent to handle repetitive support requests such as cancellations and email imports. Decagon reports that most inquiries are now resolved without a huma…
Decagon reports that the agent resolves more than 90% of user questions without human intervention.
How Lightspeed handled most of its support volume with Fin
Lightspeed, a commerce platform for merchants in more than 100 countries, put Fin in front of its multi-region, multilingual support queue and gave its human agents Copilot. Inter…
Intercom reports a Fin resolution rate of 65% and a Fin involvement rate of 99%.
FAQ
What is the best alternative to Lyro?
By usage, the closest alternative is Rasa, followed by Chatwoot Captain, Botpress, Decagon.
Is there a free alternative to Lyro?
None of the closest alternatives has a free tier.
Is there an open-source alternative to Lyro?
Not among the closest alternatives we track.
How do these Lyro alternatives compare on price?
Rasa: Free; Chatwoot Captain: Free + $19/mo; Botpress: Free + $150/mo; Decagon: Custom; Forethought: Custom; Chatbase: Free + $40/mo.
Lyro: pricing, features and stats · All customer support AI agents · Find the right agent in 4 questions