NiCE Cognigy by NiCE (Cognigy)
Overview
Cognigy.AI platform for building voice and chat AI agents for enterprise contact centers, with an agent copilot, now sold by NiCE alongside CXone. It lists integrations with NiCE, Genesys, Avaya, AWS, Microsoft and 8x8.
Status: NiCE closed its acquisition of Cognigy on 2025-09-08 and the product is now branded NiCE Cognigy.
NiCE Cognigy was downloaded 5,569 times from npm in the week ending Oct 4, 2026, up 6.5% on the week before. Its download count moved to a different level overnight on Sep 10, 2026. A jump like that comes from automated installs switching on or off or from a change in how the registry counts, so growth rates across that date are not shown.
NiCE Cognigy usage and attention over time
Download the raw daily series: cognigy.csv
Install NiCE Cognigy
| npm | npm install @cognigy/socket-client |
|---|
These commands use the packages tracked on this page. The vendor may recommend a different installer; see the official documentation.
Key facts
| Maker | NiCE (Cognigy) |
|---|---|
| Type | Enterprise conversational AI agent platform |
| License | Proprietary |
| Channels | voice, chat |
| Works with | Contact-center platforms including NiCE CXone, Genesys, Avaya, AWS, Microsoft and 8x8 |
Pricing
No public pricing: cognigy.com/pricing returns 404 and the site only offers demos.
, checked Oct 5, 2026. Prices change often; confirm before you buy.
Pulse Score breakdown
Each component is scored 0 to 100 from public signals; a dash means no data for it. Methodology.
Reliability
From the vendor's public status page · now: All Systems Operational
2 incidents reported in the last 30 days, 0.1 hours in total from report to resolution.
| Sep 28, 2026 | Voicegateway Health Check Failed - False Positive · none |
|---|---|
| Sep 28, 2026 | APP Conversation Check - False Positive · none |
| Sep 1, 2026 | VG health check failing · none |
| Sep 1, 2026 | VG health check failing · none |
| Aug 8, 2026 | VG Healthcheck failed - False positive - Node network issue · none |
| Jul 17, 2026 | Health check failed · none |
NiCE Cognigy alternatives
| # | Agent | Pulse | Downloads 7d | 7d | 30d | VS Code installs | Stars | Latest release | Price | Last 90 days | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 22 |
RasaRasa |
57 | 75K | up 26.4% | 0.0% | — | 21.3K+2/day | 3.6.2121mo ago | Free | ||
| 35 |
Chatwoot CaptainChatwoot |
52 | — | — | — | — | 37.6K+42/day | 4.18.018d ago | Free + $19/mo | ||
| 55 |
BotpressBotpress |
44 | 25.6K | down 15.0% | — | — | 14.9K+2/day | 12.30.93y ago | Free + $150/mo | ||
| 59 |
ForethoughtForethought (a Zendesk company) |
42 | — | — | — | — | — | — | Custom | — | |
| 60 |
DecagonDecagon |
42 | — | — | — | — | — | — | Custom | ||
| 68 |
ChatbaseChatbase |
40 | 233 | down 22.1% | — | — | — | — | Free + $40/mo | ||
| No agents match that filter. | |||||||||||
NiCE Cognigy FAQ
How much does NiCE Cognigy cost?
No public pricing: cognigy.com/pricing returns 404 and the site only offers demos.
Is NiCE Cognigy open source?
No. NiCE Cognigy is a proprietary product from NiCE (Cognigy).
How popular is NiCE Cognigy?
NiCE Cognigy was downloaded 5,569 times from npm in the week ending Oct 4, 2026, up 6.5% on the week before. Its download count moved to a different level overnight on Sep 10, 2026. A jump like that comes from automated installs switching on or off or from a change in how the registry counts, so growth rates across that date are not shown.
What are the alternatives to NiCE Cognigy?
The closest alternatives in the same category by Pulse Score are Rasa, Chatwoot Captain, Botpress, Forethought.
Where these numbers come from
npm: @cognigy/socket-client. Site rank: cognigy.com on the Tranco list. See data sources for how each one is collected.
Product facts and pricing were checked against: cognigy.com, docs.cognigy.com, status.cognigy.ai, en.wikipedia.org, registry.npmjs.org.