Ada by Ada
Overview
AI agent platform for enterprise customer service that handles conversations over messaging, voice and email and orchestrates several LLMs. It ships web and mobile messaging SDKs, an API and an MCP server for integration.
Ada was downloaded 1,803 times from npm in the week ending Oct 4, 2026, up 10.9% on the week before.
Recent developments
- 2026-09-30: launched Messaging, a new web and mobile chat experience that replaces Chat and the legacy Chat SDKs, including the @ada-support/embed2 package
Ada usage and attention over time
Download the raw daily series: ada.csv
Install Ada
| npm | npm install @ada-cx/messaging-sdk |
|---|
These commands use the packages tracked on this page. The vendor may recommend a different installer; see the official documentation.
Key facts
| Maker | Ada |
|---|---|
| Type | Customer service AI agent |
| License | Proprietary |
| Channels | chat, voice, email |
| Works with | Standalone platform; connects to customer systems through its API and MCP server |
| Models | Orchestrates multiple LLMs through its own reasoning engine; providers are not named on the homepage |
Pricing
No public pricing: the pricing page is a demo-booking form and the site directs buyers to speak to an expert.
Vendor claim: Vendor says Ada reaches an 84% automated resolution rate (ada.cx homepage).
Source: official pricing page, checked Oct 5, 2026. Prices change often; confirm before you buy.
Pulse Score breakdown
Each component is scored 0 to 100 from public signals; a dash means no data for it. Methodology.
Reliability
From the vendor's public status page · now: All Systems Operational
2 incidents reported in the last 30 days, 1 of them major or critical, 2.0 hours in total from report to resolution.
| Oct 2, 2026 | Investigating issues with Analytics - AR not populating for US1 cluster bots · major |
|---|---|
| Sep 7, 2026 | Salesforce Live Agent Handoff Disconnections · none |
| Sep 1, 2026 | Investigating issues with Ada Voice service on US and Maple Clusters · major |
| Aug 27, 2026 | Elevated handoffs to live agents · minor |
| Aug 25, 2026 | Elevated latency for Conversations and Analytics (US2) · minor |
| Aug 24, 2026 | Conversation View Delays · minor |
Ada alternatives
| # | Agent | Pulse | Downloads 7d | 7d | 30d | VS Code installs | Stars | Latest release | Price | Last 90 days | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 22 |
RasaRasa |
57 | 75K | up 26.4% | 0.0% | — | 21.3K+2/day | 3.6.2121mo ago | Free | ||
| 35 |
Chatwoot CaptainChatwoot |
52 | — | — | — | — | 37.6K+42/day | 4.18.018d ago | Free + $19/mo | ||
| 55 |
BotpressBotpress |
44 | 25.6K | down 15.0% | — | — | 14.9K+2/day | 12.30.93y ago | Free + $150/mo | ||
| 59 |
ForethoughtForethought (a Zendesk company) |
42 | — | — | — | — | — | — | Custom | — | |
| 60 |
DecagonDecagon |
42 | — | — | — | — | — | — | Custom | ||
| 68 |
ChatbaseChatbase |
40 | 233 | down 22.1% | — | — | — | — | Free + $40/mo | ||
| No agents match that filter. | |||||||||||
Ada FAQ
How much does Ada cost?
No public pricing: the pricing page is a demo-booking form and the site directs buyers to speak to an expert.
Is Ada open source?
No. Ada is a proprietary product from Ada.
How popular is Ada?
Ada was downloaded 1,803 times from npm in the week ending Oct 4, 2026, up 10.9% on the week before.
What are the alternatives to Ada?
The closest alternatives in the same category by Pulse Score are Rasa, Chatwoot Captain, Botpress, Forethought.
Where these numbers come from
npm: @ada-cx/messaging-sdk. Site rank: ada.cx on the Tranco list. See data sources for how each one is collected.
Product facts and pricing were checked against: ada.cx, docs.ada.cx, status.ada.support, registry.npmjs.org.