Agentforce for Service by Salesforce
Overview
Salesforce's agent platform with prebuilt service agents that answer and act on customer requests over web, voice, SMS and WhatsApp using Service Cloud and CRM data. Salesforce completed its acquisition of the separate Fin agent (formerly Intercom) in September 2026.
Agentforce for Service was downloaded 3,562 times from npm in the week ending Oct 4, 2026, up 32.5% on the week before and down 43.3% over the last 30 days compared with the 30 before. It was mentioned in 1 Hacker News posts and comments over the last 30 days.
Recent developments
- 2026-09-10: completed the acquisition of Fin (formerly Intercom) to add its customer agent to Salesforce's service AI portfolio
Agentforce for Service usage and attention over time
Download the raw daily series: salesforce-agentforce.csv
Install Agentforce for Service
| npm | npm install @salesforce/agentforce-conversation-client |
|---|
These commands use the packages tracked on this page. The vendor may recommend a different installer; see the official documentation.
Key facts
| Maker | Salesforce |
|---|---|
| Type | Customer service AI agent platform |
| First released | October 2024 |
| License | Proprietary |
| Channels | chat, voice, SMS, WhatsApp |
| Works with | Runs on Salesforce Service Cloud and CRM data; Salesforce now also owns Fin, which works on other help desks |
Pricing
Flex Credits are $500 per 100,000; an Agentforce action uses 20 credits (about $0.10, voice actions 30) and customer-facing agents can alternatively be bought at $2 per conversation. Agentforce for Service is also listed as a $125 per user per month add-on (billed annually) with unmetered employee agent use, and Salesforce Foundations is listed at $0.
Vendor claim: Vendor says Agentforce resolves 85% of Salesforce's own customer service requests (salesforce.com Agentforce for Service page).
Source: official pricing page, checked Oct 5, 2026. Prices change often; confirm before you buy.
Pulse Score breakdown
Each component is scored 0 to 100 from public signals; a dash means no data for it. Methodology.
Agentforce for Service alternatives
| # | Agent | Pulse | Downloads 7d | 7d | 30d | VS Code installs | Stars | Latest release | Price | Last 90 days | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 22 |
RasaRasa |
57 | 75K | up 26.4% | 0.0% | — | 21.3K+2/day | 3.6.2121mo ago | Free | ||
| 35 |
Chatwoot CaptainChatwoot |
52 | — | — | — | — | 37.6K+42/day | 4.18.018d ago | Free + $19/mo | ||
| 55 |
BotpressBotpress |
44 | 25.6K | down 15.0% | — | — | 14.9K+2/day | 12.30.93y ago | Free + $150/mo | ||
| 59 |
ForethoughtForethought (a Zendesk company) |
42 | — | — | — | — | — | — | Custom | — | |
| 60 |
DecagonDecagon |
42 | — | — | — | — | — | — | Custom | ||
| 68 |
ChatbaseChatbase |
40 | 233 | down 22.1% | — | — | — | — | Free + $40/mo | ||
| No agents match that filter. | |||||||||||
Agentforce for Service FAQ
How much does Agentforce for Service cost?
Flex Credits are $500 per 100,000; an Agentforce action uses 20 credits (about $0.10, voice actions 30) and customer-facing agents can alternatively be bought at $2 per conversation. Agentforce for Service is also listed as a $125 per user per month add-on (billed annually) with unmetered employee agent use, and Salesforce Foundations is listed at $0.
Is Agentforce for Service open source?
No. Agentforce for Service is a proprietary product from Salesforce.
How popular is Agentforce for Service?
Agentforce for Service was downloaded 3,562 times from npm in the week ending Oct 4, 2026, up 32.5% on the week before and down 43.3% over the last 30 days compared with the 30 before. It was mentioned in 1 Hacker News posts and comments over the last 30 days.
What are the alternatives to Agentforce for Service?
The closest alternatives in the same category by Pulse Score are Rasa, Chatwoot Captain, Botpress, Forethought.
Where these numbers come from
npm: @salesforce/agentforce-conversation-client. See data sources for how each one is collected.
Product facts and pricing were checked against: salesforce.com, help.salesforce.com, status.salesforce.com, registry.npmjs.org, g2.com, en.wikipedia.org, cxtoday.com.