Compass by Help Scout
Overview
Help Scout's AI support agent that answers website and in-app chats from a team's own content within its guardrails and hands off to humans, billed per resolution on top of a Help Scout plan. Email handling is listed as coming soon.
Status: Help Scout's AI Answers feature is marketed as Compass on its Agent page; as of 2026-10-05 the pricing page still labels it AI Answers.
Key facts
| Maker | Help Scout |
|---|---|
| Type | Customer service AI agent |
| License | Proprietary |
| Channels | chat |
| Works with | Built into the Help Scout help desk (Inbox, Beacon and Docs) |
Pricing
AI Answers/Compass is an add-on at $0.75 per resolution, with an optional monthly spending cap and 3 months of free unlimited resolutions for new accounts. Help Scout plans are Standard $25, Plus $45 and Pro $75 per user per month (a toggle gives 16% off annual billing), plus a Free plan with 5 users.
Vendor claim: Vendor says Compass resolves 73% of requests on average (helpscout.com Agent page).
Source: official pricing page, checked Oct 5, 2026. Prices change often; confirm before you buy.
Pulse Score breakdown
Each component is scored 0 to 100 from public signals; a dash means no data for it. Methodology.
Compass alternatives
| # | Agent | Pulse | Downloads 7d | 7d | 30d | VS Code installs | Stars | Latest release | Price | Last 90 days | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 22 |
RasaRasa |
57 | 75K | up 26.4% | 0.0% | — | 21.3K+2/day | 3.6.2121mo ago | Free | ||
| 35 |
Chatwoot CaptainChatwoot |
52 | — | — | — | — | 37.6K+42/day | 4.18.018d ago | Free + $19/mo | ||
| 55 |
BotpressBotpress |
44 | 25.6K | down 15.0% | — | — | 14.9K+2/day | 12.30.93y ago | Free + $150/mo | ||
| 59 |
ForethoughtForethought (a Zendesk company) |
42 | — | — | — | — | — | — | Custom | — | |
| 60 |
DecagonDecagon |
42 | — | — | — | — | — | — | Custom | ||
| 68 |
ChatbaseChatbase |
40 | 233 | down 22.1% | — | — | — | — | Free + $40/mo | ||
| No agents match that filter. | |||||||||||
Compass FAQ
How much does Compass cost?
AI Answers/Compass is an add-on at $0.75 per resolution, with an optional monthly spending cap and 3 months of free unlimited resolutions for new accounts. Help Scout plans are Standard $25, Plus $45 and Pro $75 per user per month (a toggle gives 16% off annual billing), plus a Free plan with 5 users.
Is Compass open source?
No. Compass is a proprietary product from Help Scout.
What are the alternatives to Compass?
The closest alternatives in the same category by Pulse Score are Rasa, Chatwoot Captain, Botpress, Forethought.
Where these numbers come from
See data sources for how each one is collected.
Product facts and pricing were checked against: helpscout.com, docs.helpscout.com, updates.helpscout.com, status.helpscout.com, apps.shopify.com, en.wikipedia.org.