Freddy AI Agent by Freshworks
Overview
Freshworks' AI agent for its Freshdesk help desk and Freshchat messaging that answers customer requests from linked knowledge sources and can act through connectors. Paid Freshdesk plans include a quota of sessions and further sessions are sold in packs.
Key facts
| Maker | Freshworks |
|---|---|
| Type | Customer service AI agent |
| First released | October 2024 |
| License | Proprietary |
| Channels | chat, email, voice |
| Works with | Built into Freshdesk and Freshdesk Omni (Freshchat); the Freddy AI platform also serves Freshservice |
Pricing
Freddy AI Agent is included in Freshdesk Growth ($19), Pro ($55) and Enterprise ($89) per agent per month billed annually, with the first 500 sessions included; additional sessions cost $49 per 100. Freddy AI Copilot is a separate $29 per agent per month add-on on Pro and Enterprise.
Vendor claim: Vendor says Freddy AI delivers 66% ticket deflection and a 77% decrease in resolution time (Freshworks AI platform page).
Source: official pricing page, checked Oct 5, 2026. Prices change often; confirm before you buy.
Pulse Score breakdown
Each component is scored 0 to 100 from public signals; a dash means no data for it. Methodology.
Freddy AI Agent alternatives
| # | Agent | Pulse | Downloads 7d | 7d | 30d | VS Code installs | Stars | Latest release | Price | Last 90 days | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 22 |
RasaRasa |
57 | 75K | up 26.4% | 0.0% | — | 21.3K+2/day | 3.6.2121mo ago | Free | ||
| 35 |
Chatwoot CaptainChatwoot |
52 | — | — | — | — | 37.6K+42/day | 4.18.018d ago | Free + $19/mo | ||
| 55 |
BotpressBotpress |
44 | 25.6K | down 15.0% | — | — | 14.9K+2/day | 12.30.93y ago | Free + $150/mo | ||
| 59 |
ForethoughtForethought (a Zendesk company) |
42 | — | — | — | — | — | — | Custom | — | |
| 60 |
DecagonDecagon |
42 | — | — | — | — | — | — | Custom | ||
| 68 |
ChatbaseChatbase |
40 | 233 | down 22.1% | — | — | — | — | Free + $40/mo | ||
| No agents match that filter. | |||||||||||
Freddy AI Agent FAQ
How much does Freddy AI Agent cost?
Freddy AI Agent is included in Freshdesk Growth ($19), Pro ($55) and Enterprise ($89) per agent per month billed annually, with the first 500 sessions included; additional sessions cost $49 per 100. Freddy AI Copilot is a separate $29 per agent per month add-on on Pro and Enterprise.
Is Freddy AI Agent open source?
No. Freddy AI Agent is a proprietary product from Freshworks.
What are the alternatives to Freddy AI Agent?
The closest alternatives in the same category by Pulse Score are Rasa, Chatwoot Captain, Botpress, Forethought.
Where these numbers come from
See data sources for how each one is collected.
Product facts and pricing were checked against: freshworks.com, support.freshdesk.com, status.freshworks.com, api.wordpress.org, en.wikipedia.org.