How Delivery Hero automated account recovery with n8n Enterprise
Delivery Hero's IT service delivery team built one n8n workflow in which a manager approves an employee's account recovery and API calls then restore access. As reported by n8n, average lockout time fell from 35 to 20 minutes.
The problem
Delivery Hero operates in over 70 countries with over 53,000 global employees, and staff regularly got locked out of their accounts. IT had to verify each person's identity and restore access in Okta and Google Workspace. The company saw around 800 requests per month, each taking 35 minutes on average, which left employees unable to work.
How they did it
- Move approval of account recovery from the IT team to the employee's direct manager.
- Build a single n8n workflow on Enterprise n8n to handle the request.
- Set up automated API calls to Okta, Jira and Google systems.
- Trigger the account recovery calls as soon as the manager authorizes the request.
Results
- As reported by n8n, time to deployment was 5 hours.
- As reported by n8n, average time locked out dropped from 35 to 20 mins.
- As reported by n8n, employees were locked out for 200 hours per month less in total.
- The success led Delivery Hero to automate other manual processes with n8n, such as account offboarding and software license assignments.
As reported by the source (n8n customer case study); AgentGid did not measure these figures.
This suits an IT or ops team that already runs Okta and Google Workspace and has someone comfortable wiring up API calls and approval steps. Delivery Hero used n8n Enterprise, whose plan pricing isn't listed, and the 35-to-20-minute and 5-hour figures are n8n's own reports. If budget is tight, n8n's free community edition self-hosts, though it is source-available rather than open source.
The agent used here
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