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Agents tracked: 258 Downloads (7d): 219M up 6.1% GitHub stars: 5.5M VS Code installs: 148M Releases (7d): 327 Agent status: 1 with issues Updated Oct 7, 2026
AgentGid

Is Kustomer AI down?

Live status of Kustomer AI from Kustomer's official status page, checked every 30 minutes. Last check: Oct 7, 2026, 20:05 UTC.

Kustomer AI is up: no problems reported
Source: Kustomer ↗

Components

AnalyticsOperational
AnalyticsOperational
Kustomer VoiceOperational
AnalyticsOperational
APIOperational
APIOperational
APIOperational
Bulk JobsOperational
Bulk JobsOperational
Bulk JobsOperational
Channel - ChatOperational
Channel - ChatOperational
Channel - ChatOperational
Channel - EmailOperational

Last 90 days

2 incidents in the last 30 days · 0.7 hours from report to fix

90 days agoToday

Recent Kustomer AI outages and incidents

Sep 9, 2026[Kustomer Voice] Unable to Dial Outbound Calls - All PRODS · minor · fixed in 26 min
Sep 8, 2026kustomer.help Default Domain – Visibility Issue – ALL PRODs · minor · fixed in 16 min
Aug 25, 2026Reported Third Party Event - [PubNub] · minor · fixed in 25 min
Jul 30, 2026Issues with Text Editor with typing, pasting, & adding shortcuts PROD1, PROD2, and PROD4 · minor · fixed in 1 h 31 min
Jul 25, 2026Platform Events Service Disruption (PROD1) · minor · fixed in 3 h 21 min
Jun 25, 2026MessageBird - unable to send outbound replies PROD 1 · minor · fixed in 1 h 6 min
Jun 12, 2026[Whatsapp] Outbound Message Delivery Disruption [ALL PRODs] · minor · fixed in 7 h 6 min
Jun 9, 2026[Channels] [Platform Latency] [Prods 1 and 2] · minor · fixed in 1 h 18 min
Jun 2, 2026Chats, Emails, Routing latency PROD 1 · minor · fixed in 1 h 5 min
May 26, 2026WhatsApp messages failing Prods 1 + 2 · minor · fixed in 2 h 7 min
May 14, 2026Chat - Messages Failing & Assistant Issues - Prod-1 · minor · fixed in 59 min
May 1, 2026[Gmail]Email Connectivity & Send/Receive Issues - Prod 1 & Prod 2 · minor · fixed in 38 min

If Kustomer AI is down, alternatives

Rasa Free · Gid Score 58 Chatwoot Captain Free + $19/mo · Gid Score 52 Botpress Free + $150/mo · Gid Score 44 All Systems Operational Decagon Custom · Gid Score 43 Forethought Custom · Gid Score 42 All Systems Operational Chatbase Free + $40/mo · Gid Score 40

FAQ

Is Kustomer AI down right now?

At our last check (Oct 7, 2026, 20:05 UTC) Kustomer's status page reported: All Systems Operational.

Where is the official Kustomer AI status page?

https://status.kustomer.com. We read it every 30 minutes.

How often does Kustomer AI have outages?

2 incidents were reported in the last 30 days.

What can I use if Kustomer AI is down?

Alternatives in the same category: Rasa, Chatwoot Captain, Botpress, Decagon.

Kustomer AI: pricing, features and alternatives · Status of all AI agents