Gemini Enterprise for Customer Experience (CX Agent Studio) by Google Cloud
Overview
Google Cloud's builder and runtime for conversational customer service agents, powered by Gemini, covering chat, voice, email and social channels; its deterministic Flows edition is Dialogflow CX and its generative Playbooks edition builds agents from natural-language instructions. Pricing is metered per request or per second of audio.
Status: Google's Customer Engagement Suite and Conversational Agents (Dialogflow CX) now sit under Gemini Enterprise for Customer Experience, with the builder called Customer Experience Agent Studio (CX Agent Studio); as of 2026-10-05 the customer-engagement-suite page returns 404 while the pricing page and release notes still use the Conversational Agents and Dialogflow names.
Key facts
| Maker | Google Cloud |
|---|---|
| Type | Customer service AI agent platform |
| License | Proprietary |
| Channels | chat, voice, email, social |
| Works with | Google Cloud service with out-of-the-box connectors and MCP support, part of Gemini Enterprise for Customer Experience |
| Models | Gemini (the product page says the platform is powered by Gemini) |
Pricing
Pay as you go: chat requests cost $0.007 (Flows) or $0.012 (Playbooks) each and voice costs $0.001 or $0.002 per second; data-store indexing has a 10 GiB monthly free quota then $5 per GiB. New accounts get free-trial credits that expire after 12 months.
Source: official pricing page, checked Oct 5, 2026. Prices change often; confirm before you buy.
Pulse Score breakdown
Each component is scored 0 to 100 from public signals; a dash means no data for it. Methodology.
Gemini Enterprise for Customer Experience (CX Agent Studio) alternatives
| # | Agent | Pulse | Downloads 7d | 7d | 30d | VS Code installs | Stars | Latest release | Price | Last 90 days | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 22 |
RasaRasa |
57 | 75K | up 26.4% | 0.0% | — | 21.3K+2/day | 3.6.2121mo ago | Free | ||
| 35 |
Chatwoot CaptainChatwoot |
52 | — | — | — | — | 37.6K+42/day | 4.18.018d ago | Free + $19/mo | ||
| 55 |
BotpressBotpress |
44 | 25.6K | down 15.0% | — | — | 14.9K+2/day | 12.30.93y ago | Free + $150/mo | ||
| 59 |
ForethoughtForethought (a Zendesk company) |
42 | — | — | — | — | — | — | Custom | — | |
| 60 |
DecagonDecagon |
42 | — | — | — | — | — | — | Custom | ||
| 68 |
ChatbaseChatbase |
40 | 233 | down 22.1% | — | — | — | — | Free + $40/mo | ||
| No agents match that filter. | |||||||||||
Gemini Enterprise for Customer Experience (CX Agent Studio) FAQ
How much does Gemini Enterprise for Customer Experience (CX Agent Studio) cost?
Pay as you go: chat requests cost $0.007 (Flows) or $0.012 (Playbooks) each and voice costs $0.001 or $0.002 per second; data-store indexing has a 10 GiB monthly free quota then $5 per GiB. New accounts get free-trial credits that expire after 12 months.
Is Gemini Enterprise for Customer Experience (CX Agent Studio) open source?
No. Gemini Enterprise for Customer Experience (CX Agent Studio) is a proprietary product from Google Cloud.
What are the alternatives to Gemini Enterprise for Customer Experience (CX Agent Studio)?
The closest alternatives in the same category by Pulse Score are Rasa, Chatwoot Captain, Botpress, Forethought.
Where these numbers come from
See data sources for how each one is collected.
Product facts and pricing were checked against: cloud.google.com, docs.cloud.google.com, status.cloud.google.com, registry.npmjs.org, pypi.org, en.wikipedia.org.