Fin vs Sierra
Fin (Fin (formerly Intercom)) and Sierra (Sierra) side by side on public data, as of Oct 6, 2026.
Side-by-side numbers
| Metric | Fin | Sierra |
|---|---|---|
| Pulse Score | 35 | 19 |
| Overall rank | #81 | #122 |
| Downloads, last 7 days | — | — |
| Downloads, 7-day change | — | — |
| Downloads, 30-day change | — | — |
| VS Code installs | — | — |
| Marketplace rating | — | — |
| GitHub stars | — | — |
| Homebrew installs, 30 days | — | — |
| Hacker News mentions, 30 days | 0 | 0 |
| Latest stable release | — | — |
| Stable releases, 90 days | ||
| Terminal-Bench (best run) | — | — |
| Price | $0.99/outcome | Custom |
| License | Proprietary | Proprietary |
| First released | March 2023 | — |
| Interfaces | — | — |
| Models | Proprietary Fin Apex 1.0 and Apex Flash models (Apex Flash used for voice) |
Trends
Fin
AI customer agent that answers and resolves support conversations over chat, email, voice and messaging channels, either natively inside the Intercom helpdesk or on top of other help desks such as Salesforce, HubSpot and Freshdesk. It runs on the vendor's own Apex model suite.
Pricing: $0.99 per outcome (resolutions, procedure handoffs, disqualifications and self-serve routings; qualifications are $9.99). On the Intercom helpdesk add $29 per helpdesk seat per month (Lite seats free); on another help desk there is a 50-outcomes-per-month minimum. 14-day free trial without a card.
Sierra
Platform for building and running branded AI agents for enterprise customer service over chat, SMS, WhatsApp, email and voice. It includes Ghostwriter (an agent that builds and optimizes other agents), Agent Studio and Insights, and it is sold with outcome-based pricing.
Pricing: No public price list: sierra.ai has no pricing page and the site only says pricing is outcome-based, so customers pay for results rather than seats. Pricing must be requested from sales.