Outage Report
Ada was fully down for 4 h 42 min, well past its usual 1 h 27 min
Ada, an AI agent platform for enterprise customer service, had a critical outage on Nov 4. It affected chat, voice, email, social messaging, the AI agent and the dashboard.
What broke
According to the official status page, the incident was titled "Complete ada outage" and rated critical. It started at 19:17 UTC on Nov 4 and was resolved at 00:00 UTC on Nov 5 (14:17 to 19:00 US Eastern time, as the status page shows it). Every listed component was hit: Email, Dashboard, Social Messaging, AI Agent, Voice and Chat. The updates say the issue was identified and a fix rolled out, without naming a cause; the last update before resolution said some users on VPNs or specialty networks could still see degraded performance.
How it compares with Ada's usual incidents
The typical Ada incident lasts 1 h 27 min, so this one ran 3.2x longer than usual. It was still far from the longest in the past 12 months, which lasted 18 h 1 min. Ada has had 3 incidents in the last 30 days, and its status page lists 58 over the past 12 months; 4 of them, this one included, were rated critical.
What it means for you
- Teams that run customer conversations on Ada: this outage covered voice, email, chat and social messaging at once, so a fallback has to cover all of those channels, for example routing conversations to human staff.
- Subscribe to Ada alerts on AgentGid or on the official status page so you hear about the next incident when it opens.
- With 3 incidents in 30 days, test your fallback path now, not during the next outage.
The data behind this story
| Also affected same incident | |
|---|---|
| Components | Email; Dashboard; Social Messaging; AI Agent; Voice; Chat |
| Duration | 4 h 42 min |
| Impact | critical |
| Incident title | Complete ada outage |
| Incidents last 30 days | 3 |
| Longest in 12 months | 18 h 1 min |
| Other products with open incidents at the same time | Bolt.new · 33 h 24 min · Features → Prompting Degraded; Harvey · 4 min · US Processing service disruption; Lovable · 1 h 35 min · Project previews failing to load or loading slowly for some users; Mintlify Assistant · 28 min · Unable to access preview deployments |
| Product | Ada |
| Resolved utc | Nov 4, 19:00 UTC |
| Started utc | Nov 4, 14:17 UTC |
| Status page incidents last 12 months | 58 |
| Times longer than typical | 3.2x |
| Typical incident duration | 1 h 27 min |
| What it is | AI agent platform for enterprise customer service that handles conversations over messaging, voice and email and orchestrates several LLMs. |
Written by an AI model from these figures only, checked automatically against them and reviewed before publishing.
Agents in this story
| # | Agent | Gid Score | Downloads 7d | 7d | 30d | Stars | Latest release | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 232 |
AdaAda |
19 | 8,800 | — | — | — | — | ||||
