How a Wendy's franchisee sped up hourly hiring with Paradox's Olivia
Meritage Hospitality, which runs 340 Wendy's franchise locations, used Paradox's conversational assistant Olivia for screening, interview scheduling and reminders. Paradox reports fast time-to-offer and time saved for managers.
The problem
Candidates faced a long, complicated application, and many dropped out and took other jobs. Restaurant general managers carried the scheduling and follow-up work.
How they did it
- Cut the application down to the essentials and made it mobile-first.
- Deployed Olivia across all Wendy's locations as a chat-based application.
- Automated initial screening, interview scheduling and candidate reminders.
Results
- Paradox reports more than 148,000 applications and an average of 3.82 days from application to offer.
- 91% of candidates complete the chat application via Olivia, with a 2 day average time to interview.
- General managers save 2+ hours of administrative work per week.
As reported by the source (Paradox case study); AgentGid did not measure these figures.
This suits multi-location employers with steady hourly hiring, where managers lose hours to scheduling and follow-up. Expect a sales-led purchase: Paradox has no public pricing, and the results here are vendor-reported figures from a 340-location operator, so smaller teams should not assume the same numbers. Juicebox (Free + $99/mo) is a cheaper entry point, though it is a sourcing tool and a different kind of product.