Outage Report
Bland AI's 55 min LLM outage left phone agents silent
Bland AI, a platform for AI phone agents, had a critical incident on Oct 14 titled "LLM outage - Widespread agent silence." It lasted 55 min, shorter than the product's typical incident.
What broke and for how long
According to the official status page, the incident started at Oct 14, 15:16 UTC and was resolved at 16:11 UTC. It was rated critical and titled "LLM outage - Widespread agent silence." No components were listed, and no other products had incidents open at the same time. The facts do not explain the cause.
How it compares with usual incidents
The 55 min duration is 0.6x the typical incident length of 1 h 30 min. The longest incident in the past 12 months ran 8 h 3 min. Bland AI has had 3 incidents in the last 30 days, and the status page shows 18 over the past 12 months, so this was one of several recent events rather than an isolated one.
Why it matters for live call workflows
Bland AI handles inbound and outbound calls for tasks such as IVR replacement, scheduling, verification, collections and patient care coordination. An incident described as widespread agent silence means callers may have reached agents that did not respond. Teams running those workflows should check whether calls placed in this window failed or went unanswered.
What it means for you
- Teams running Bland AI agents on live calls: review call logs for Oct 14 between 15:16 and 16:11 UTC and follow up on any missed or silent calls.
- Subscribe to alerts on AgentGid or the official status page: Bland AI had 3 incidents in the last 30 days.
- Keep a fallback agent or a human routing path for critical call types such as verification and patient care coordination.
The data behind this story
| Also affected same incident | |
|---|---|
| Components | |
| Duration | 55 min |
| Impact | critical |
| Incident title | LLM outage - Widespread agent silence |
| Incidents last 30 days | 3 |
| Longest in 12 months | 8 h 3 min |
| Product | Bland AI |
| Resolved utc | Oct 14, 16:11 UTC |
| Started utc | Oct 14, 15:16 UTC |
| Status page incidents last 12 months | 18 |
| Times longer than typical | 0.6x |
| Typical incident duration | 1 h 30 min |
| What it is | Platform for building, testing and monitoring AI phone agents that handle inbound and outbound calls for tasks such as IVR replacement, scheduling, verification, collections and patient care coordination. |
Written by an AI model from these figures only, checked automatically against them and reviewed before publishing.
Agents in this story
| # | Agent | Gid Score | Downloads 7d | 7d | 30d | Stars | Latest release | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 234 |
Bland AIBland |
13 | — | — | — | — | — | ||||
| No agents match that filter. | |||||||||||
