Agents in action
7-Eleven's Rita hiring assistant saves store leaders 40,000 hours a week
7-Eleven uses Rita, a conversational AI from Paradox that works alongside Workday, to run hiring for its corporate and franchise brands. Rita guides candidates from application to hire in a one-to-one chat.
What the agent did
- Takes candidates from the first application through to being hired in a single conversational exchange.
- Schedules 85% of applicants within an hour.
- Sends interview reminders and shares employer brand content during the conversation.
- Cut average time-to-hire from over 10 days in most cases to under 5 days across both brands.
Why it matters
Slow hiring meant candidates found jobs elsewhere, and hiring managers carried a heavy administrative load. Automating scheduling and candidate follow-up gave store leaders their time back and sped up hiring. This suggests conversational AI can pay off most in high-volume roles where speed decides who gets the hire.
These figures come from a vendor case study published by Paradox, and the article does not explain how they were measured.
Source: Paradox
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